Frequently Asked Questions

General Questions

What are the costs associated with renting a ProBox?

ProBox prides itself on transparency and not having any hidden charges. On a rental contract, you will be charged the rental rate (28 days billing cycle), delivery charge, pickup charge, tax and any optional items you choose (damage waiver, locks, ramps, etc.). When you return your unit, we will prorate your rent for the time used providing the unit was returned within the first week of the billing cycle. We do not charge personal property tax, fuel surcharges, and administrative fees and we do not add extra days on the end of your lease.

Do I have to use ProBox's lock?

You can use most any padlock but the Puck Lock™ is much more secure and designed to be used with the Puck Locking System™. A standard padlock is vulnerable to bolt cutters whereas the Puck Lock™ is not vulnerable to bolt cutter or prying.

What are the minimum rental terms for a ProBox container or ProBox office?

The minimum rental term is one billing cycle (28 day) for a storage container and two billing cycles for an office.

What materials cannot be stored in a ProBox?

While our containers are great for storing most items there are some things that are not allowed to be stored inside a ProBox container. We do not recommend storing candles, tapes of photos if you are storing over the summer. ProBox does not allow illegal, toxic, waste, hazardous, contaminated, controlled, restricted, explosive, flammable, chemical, paint, heirlooms, irreplaceable items, antiques or inherently dangerous materials of any kind to be stored in our containers. In addition, do not lock anyone or any living thing inside the container. See the Terms and Conditions (Customer Service/Customer Forms) of the lease agreement for a complete listing of items now allowed to be stored in an ProBox container.

Who is responsible for any tickets and/or fines?

You are responsible for any tickets or fines associated with storing the container at your location. It is always best to check with your landlord or home owners association for approval prior to taking delivery of the unit.

Payment

How can I make a payment and what forms of payment do you accept?

ProBox accepts major credit and debit card. Payments can be made over the phone. For other forms of payment, contact your local office for information. A convenience fee will be added to all credit card charges.

What day is my storage rent due?

ProBox’s secure storage rent is due every 4 weeks from the day your container is delivered until you are finished with your storage.

Can I change the date of when the cost hits my credit card?

The system will automatically bill your credit or debit card per the due date & there is no way to change this date.

Can I get a record of my payments?

Sure. You can view your payment record on-line, or call us to receive a fax or have a copy of your invoices mailed.

Are there any hidden charges?

ProBox prides itself on transparency and not having any hidden charges. On a rental contract, you will be charged the rental rate (28 days billing cycle), delivery charge, pickup charge, tax and any optional items you choose (damage waiver, locks, ramps, etc.). When you return your unit, we will prorate your rent for the time used providing the unit was returned within the first week of the billing cycle. We do not charge personal property tax, fuel surcharges, and administrative fees and we do not add extra days on the end of your lease.

If I can cancel my order, will I get a refund?

Yes, but please call at least 24 hours prior to the delivery or pickup.

Safety

Will a ProBox do any damage to my property?

Our friendly, professional drivers and staff do our best to place our containers with the utmost care to avoid any damage to your property. However, if you want your container placed in an unpaved area, there is the possibility of damage. In addition, please request plywood if you will be placing your unit on new asphalt or residential driveways.

What should I do in case of a break-in or an attempted break-in?

If there is an attempted break-in or break-in you should contact your local police and report the incident.

Give Us A Call!

844-896-6740

Delivery & Pick Up

What times do you deliver units?

Our professional CDL Drivers start deliveries at 7am and continue until the last scheduled delivery for each day – Monday-Friday.

How soon can I get a delivery?

We are usually able to deliver your container within 3 business days from the time you place your order. In some cases we are able to deliver your container the same or next day. Much of when we deliver your container will depend on the trucking schedule at the time the order is placed.

Are there any placement restrictions?

No special site preparation is required, the surface should be fairly level, smooth, and firm. The unit can be delivered on dirt as long as it is not too soft, or on cement, pavement, gravel or grass.

Does anyone need to be there when the ProBox is delivered?

Yes someone needs to be where the unit is to be placed. It is very helpful so the driver can show you how to use the locking system and give you copies of your paperwork.

What if I cannot be at the location for the delivery or pickup?

Setting up a “no one home pick-up or delivery” allows a customer to avoid being present at the time of the delivery or pick-up. Ask your ProBox salesperson for details.

How much space and clearance do I need to place a ProBox at my location?

A clearance of 60’ is required for our 5’, 10’, or 20’ containers, and a clearance of 120’ is required for 25’ and 40’ containers. In addition, our trucks require a 21’ vertical clearance for loading and unloading containers. We recommend a place that has high enough clearance for a truck to move in and out of your location, away from power lines and branches. The width requirement is a minimum of 10 feet.

We can always do a site check (free of charge), and send a driver out to the area to determine what will work best.

Can I fit multiple ProBoxes in my driveway?

The number of containers that can be placed at your location depends on the size of your driveway and the size of the containers you choose. For delivery, we require a clearance area that can accommodate the size of the truck AND a container. We can always do a site check (free of charge), and send a driver out to the area to determine what will work best.

How long can I keep my ProBox at my location?

Unless your city or neighborhood has rules regarding how long a storage container can be placed at your location, you keep a ProBox at your location as long as you need.

What if I need to reschedule a delivery or pickup?

When you are ready to have your unit picked up from your location, call the local office at least 10 days in advance to ensure a date that works for you. Availability is limited and deliveries and pick-ups are on a first come, first service basis. It is very important that you get a confirmation number when you call the branch so that we all have a record of when you called

Where should I have the ProBox placed at my location?

We recommend you place your ProBox in an area free from wires, power lines, and low branches or trees, that will be convenient for you to pack your stuff. For delivery, we require an area that will accommodate the size of the truck AND the size of your container. We can always do a site check (free of charge), and send a driver out to the area to determine what will work best.

Do I need to clean my ProBox before you pick it up?

Be sure to remove your lock and all of your personal property from the ProBox, along with any trash. It is a good idea to sweep clean the unit before pickup. Failure to leave a ProBox in a clean fashion for use by another customer may result in an additional cleanup fee.

Can I get a ProBox moved to another location once it is loaded?

It depends upon how much weight you have in the ProBox. Please contact your local ProBox office.

What do I have to do to prepare the site for a Probox delivery?

No surface prep is required. The container can sit directly on the ground. The only parts of the container that will come in contact with the ground are the four corners. We recommend that you select as level a spot as possible for the container. The doors can be difficult to open and close if the container is not level.